TERMS AND CONDITIONS OF SALE

Using our website means you accept these Terms and Conditions and our Privacy Policy. We may make change to these Terms without letting you know and therefore you should check this page for any changes.

Postage, Packaging and Delivery

Nurturing Hands Ltd products are kept on site. Some products may be sent to you straight from the manufacturer. In the unlikely event we are out of stock after you have placed your order we will let you know and advise when we can delivery can be made. If you prefer you can ask for a refund. (see below)

We will try and dispatch your products within 7 days of the order being received. We deal with orders as quickly as possible. This is not a guarantee. If there may be a longer delay in processing the order we will contact you.

P&P Costs: UK orders cost £4.99. Contact us for postal rates for Europe and the Rest of the World Europe. We send all items by recorded delivery and this will have to be signed for on delivery. If you are out when delivery is attempted you will receive a card asking you to arrange a suitable delivery time, please respond to this promptly. If you need your purchases urgently we can usually offer an express delivery service. Please email sarah@nurturinghands.co.uk for details.

Prices and Payment

All prices are correct as they appear on the website. We may change prices from time to time or have offers available for a limited time.
The simplest way of ordering is through our secure online shop using your credit or debit card (we accept all major credit cards). We accept all major debit and credit cards, as we use Paypal to process our payments. You do not need a Paypal account simply follow easy steps during checkout.

Descriptions of products

We make every effort to show and describe our products as accurately as possible, however, slight variations may occur. All quoted weights, dimensions and capacities are for guidance only. Colours of items viewed on a computer monitor can vary from the actual product depending on the calibration and colour settings of individual computer screens. If you are unsure of your computer's colour settings, refer to the user manual or seek advice. We cannot accept responsibility for errors resulting from poorly adjusted monitors. Packaging may vary from that shown (where applicable). The Nurturing Hands Baby Massage Mat is a unique and handmade product and therefore there may be minor variations in colour, size and print due to the manufacturing processes. The Baby Massage Music CD has been composed and produced for Nurturing Hands who soley own the copyright for the music. The Baby Massage Strokes have been reproduced for Nurturing Hands and are the sole property of Nurturing Hands Ltd. The Baby Massage Video has been produced for Nurturing Hands and is the sole property of Nurturing Hands Ltd and the copyright is owned by Nurturing Hands Ltd.

Returns, Refunds & Exchanges

If for any reason you are not happy with your purchase you are entitled to request a full or partial refund provided this is done within 10 working days of receipt of goods. You must return the goods in perfect, saleable condition, in the original packing where applicable.

Refunds will only be made to the same card used to make the purchase. Refunds will only cover the price charged for the goods. Postage and packing charges are not refundable, unless the order has not been despatched. When returning goods we suggest you get proof of posting, which is free from any UK post office. Refunds for returned goods will be made as soon as possible following safe arrival and within no more than 7 working days. Due to the nature of the product we do not accept refunds on oils.

Exchanges

Should you wish to exchange a product you must first return it to us in saleable condition, as with a return. Unless to replace a damaged product we may ask you to pay additional postage costs.

Please contact us regarding any product you wish to return enquiries@nurturinghands.co.uk.

Privacy Policy

We respect and protect your privacy in accordance with the Data Protection Act 1998. We never share any personal information - or our mailing list - with third parties. We don't hold credit/debit card details.

Legal Identity: Who We Are

Nurturing Hands Ltd, Trevithick, Brunel Business Park, St Austell, Cornwall. PL25 4TJ

Governance

We will supply the goods to you as per your order, in accordance these Terms and Conditions and English law. This website, its content and any orders placed via the site are governed by and in accordance with English law. All communication is in English and by you placing an order and our accepting it both parties agree to submit to the sole jurisdiction of the courts of England and Wales. Nurturing Hands Ltd's liability for any claim howsoever arising shall not exceed the price of the goods supplied by Nurturing Hands Ltd to the customer: Nurturing Hands Ltd shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Your statutory rights are not affected by this statement.